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Housemates will work a shift in the complaints department of the Big Brother call centre.

Celebrity Big Brother - Summer 2014

HOW IT WORKS

Housemates will all work a shift in the call centre – four in each shift.

Housemates will take turns to receive complaints from viewers and will have to deal with the complainer in a satisfactory manner. At the end of the call they will complete a customer satisfaction survey.

If the Housemates deal with their complaints to Big Brother’s satisfaction, they’ll be rewarded with an office party.

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